CPM

Customer Care

Be it through Careline, customer management campaigns, or transactional help lines - putting customer care at the heart of everything that we do ensures that we bring yourbrand promises to life and deliver Exceptional Customer Experiences to delight your customers and exceed their expectations.

Creating these 'moments of truth' are critical to achieving customer engagement, satisfaction & ultimately customer loyalty & sales.

  • Carelines
  • Research
  • Blog Monitoring
  • Relationship Development
  • Helpdesk / Customer Support
  • Customer Satisfaction Research (CSI)
  • Response Handling / order booking
  • Online Community management
 
 
 
 

Our Clients

Nestle Audit for Nestle Professional Beverage - CPM Germany

Triumph Visual Merchandising for Triumph Lingerie by Germany

Kellogg's Best-In-Class EMEA Consumer Careline - CPM Barcelona

Nike - National Coverage of Visual Merchandising across 1,400 Nike retail outlets in italy Kimberly Clark In-store Demonstrations to Drive Sales
High Performance Telesales Team Delivers Over 960,000 Product Sales For British Gas - CPM UK 1200 Monthly Visits to Maximise Diageo In-store Brand Awareness & Visibility - Inventa CPM Italy
Eircom Award-Winning Business: Consumer Field Sales Team - CPM Ireland Red Bull Nationwide In-store Auditing Programme  - CPM Ireland
Staples USA nationwide retail auditing & Merchandising programme Western Union - Delivering Exceptional Customer Experience Through Bespoke e-Learning Tool ASDA Instore Retail Activation increases availability to 94% on entry and 96% on exit - CPM UK
Kipling - CPM raise brand awareness and drive sales for new Wallflower range through European in-store sales promotions FrieslandCampina Field Marketing Sales Force Team Managed by CPM Vietnam Active Selling and Demonstrations for Sky Awesome Foursome - CPM UK
Field Marketing team increasing shelf space for Lucozade & Ribena - CPM UK JTI Mayfair In-store Promotion to Drive Brand Awareness - CPM UK Kraft - Tassimo Direct Selling and Sampling Activity - CPM UK
HP - Driving Windows 8 Adoption in DSGi over Christmas In-store Field Marketing teams increase sales for Babylicious - The Kids Food Company. CPM UK
A1 Comms / Argos Mobile - In-store Sales - CPM UK CPM Manage Bord Gáis Energy Business - CPM Ireland VANS Visual Merchandising in The Netherlands
Trócaire Direct Fundraiser Customer Acquisition Programme - CPM Ireland CPM acquired over 2,400 new home delivery customers in 2013 for The Irish Times Irish Cancer Society Direct Fundraising Team Mattel Retail Merchandising Activity - CPM Australia
CPM Vietnam - Mobifone Retail Merchandising CPM Vietnam manage United International Pharma Sales Performance Tracking CPM Vietnam's Field Marketing team drive sales for Bel Kinh Do POSM Installation and Management - CPM Vietnam
Apple In-Store Sales Staff Training - CPM Vietnam Sales Force Management and Merchandising solution to drive sales for Henkel - CPM Vietnam P&G Pantene Sampling and Product Demonstration - CPM Vietnam Lucozade Ribena Suntory Retail Sales Campaign - CPM Ireland
In-store Demonstrations and Assisted Sales Programme for Microsoft - CPM India HTC ISP and Merchandising Program - CPM India Sampling Activity for McCain products - CPM India Sampling Activity for Britannia treat biscuits - CPM India
Pepsico Field Merchandising Programme - CPM India Agilent Technologies Field Marketing & Telesales team Generate 10M USD pipeline - CPM India Exhibition Stall for Kitchen Aid Appliances to Raise Brand Awareness Cisco Sales and Support SMB Program - CPM India
Integrated Marketing Campaign for Bosch Missione Ambiente - InventaCPM Italy Starbucks Frappuccino Product Launch - CPM UK Coty Prestige In-store Demonstrators - CPM France The customer experience: the main thread of the “LA GRANDE OCCASION” campaign - CPM France
Lebra Mobile, Delivering Training in Carphone Warehouse and Phones 4 U - CPM UK Fujifim. Dixons - In-store Training and Active Selling - CPM UK Grundfos multi-country merchandising solution - UK Vogue Pop-Up Roadshow - CPM Thailand
Nok Air 10th Anniversary Activation - CPM Thailand Ray-Ban Tuk-Tuk Summer Sales Activation - CPM Thailand Revlon Retail Merchandising - CPM Netherlands Heineken Retail Merchandising - CPM Netherlands
Mercedes-Benz Field Marketing Program - CPM Netherlands Natudis Sales Support to drive brand awareness - CPM Netherlands Cosnova Visual Merchandising - CPM Germany Energizer Active Sales & Increased Distribution programme - CPM Germany
Douglas Stores- In-store Auditing for decorative cosmetics by CPM Germany Triumph Visual Merchandising for Triumph Lingerie by Germany  In-store Demonstrations Launching Mondelez Christmas Cookies in France L'Oreal Product Demonstration - CPM France